In their words
What Families Have Said
Testimonials from people we have helped with care home fees and property questions. Submit your own for approval below.
★★★★★“A reassuring first conversation. I came away understanding my mother's position for the first time, with no pressure to sign anything.”
★★★★★“We had been given scary figures by a care home. The team explained the financial assessment honestly and pointed us at NHS Continuing Healthcare, which we had never been told about.”
★★★★★“Plain English. They did not try to sell me a trust. I was told what the real options were, which is exactly what I wanted.”
★★★★★“Patient, clear and kind. My father is 86 and they took the time to speak to him directly, not just to me.”
★★★★★“Honest advice. They told us when something was outside their remit and gave us a proper solicitor referral. That mattered.”
★★★★★“The guide pages on the website answered half my questions before I even called. The call answered the other half.”
★★★★★“They explained deprivation of assets clearly, something a previous adviser had glossed over. Grateful for the straight talking.”
★★★★★“A no-nonsense first conversation. We now know what to ask the local authority. That alone is worth a lot.”
★★★★★“I was dreading making the call. I didn't need to be. Thank you for taking the time.”
★★★★★“Clear, kind, and realistic. Exactly the kind of guidance we needed at a hard time for the family.”